Congratulations to Microsoft on completing the development of Windows Vista.

They are just burning a few dvd’s and you will be able to get it from 30th January 2007 at retail

Link: http://www.microsoft.com/windowsvista/

I have been waiting in a telephone queue for Dell Technical support.

I have a customer’s laptop with a keyboard problem.

Its been 30mins so far, just some random piano playing.

At what point does this cease to be customer service and become no service.

33 Mins) I called the Dell 0870 number, its actually costing me to Time and Money, to not be served.

I spend between £60k-£100k on average with Dell every year. But I guess I’m not special enough.

37 mins) and its 16:50 in the pm in the UK, its getting dark.

While I wait Can I ask any reader of this post to consider never buying from Dell. Go find a company prepared to give you the support you have paid for. I’ve never bought an Apple Mac but I hear they are nice.

42 mins) I cant really deliver service to my own clients because I’m stuck here waiting listening to the Muzak.

45 mins) Still waiting. I am shocked; clearly I am not going to be getting any help today.

Dear Dell, You cannot call it support if you don’t answer the phone. If I put a one of my clients on hold for 45 mins, they would find another support partner.

48 mins) I terminated the Call.

I logged a complaint (for the waiting).

A multi billion dollar company, without the resources to answer a support call.

My customers issue is still unresolved. Its my job to deal with things like this. What joy.

Link: http://www.apple.com