I had a rant at Dell Technical Support last August for keeping me waiting for nearly an hour and not answering my call.

This was during the battery recall period, and I guess they could not cope.

Yesterday I had to get a faulty Laptop power brick replaced, The whole call took 13 mins and this is how its supposed to work.

Well done, good service deserves to be highlighted just as much as bad.

Link: http://www.dell.co.uk

This entry was posted on Tuesday, January 30th, 2007 at 10:25 am and is filed under Blog Entries, Consumer Reviews, DELL, Dell Technical Support Review. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.