Comments on: Dell and the Story of the Google Toolbar EULA http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/ North West Computer Consultancy Sat, 12 Dec 2009 22:09:48 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Colin DiPonio http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-2911 Colin DiPonio Wed, 26 Dec 2007 23:40:20 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-2911 Thanks for the update Michael. Colin Thanks for the update Michael.

Colin

]]> By: Michael Lerner http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-2910 Michael Lerner Wed, 26 Dec 2007 23:36:46 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-2910 Dear Colin, Thank you for bringing this problem to light. Intially (see above - 12/5/2007) I used the "msconfig" solution in order to uncheck and prevent the EULALauncher from loading. Today, with the current monitor settings at 1024x768 (and Dell Gold Tech support on the line) I went into msconfig and re-checked the EULALauncher. After rebooting, the EULA screen came up normally with a scroll bar on the right hand side that allowed me to scroll down and finish agreeing to the EULA. A Gold Tech Support Dell representative told me that a possible reason why the EULA (during the initial setup) stayed the same size even when I changed the resolution from 800x600 --> 1024x768 is that the computer system "saw" it as a web program and didn't resize it properly (keeping the 800x600 resolution for ONLY that window). Restarting the system with the 1024x768 monitor settings resolved my EULA issue. The Dell Rep also mentioned that sometimes the system can also be thrown off if the video properties are set to 120 dpi rather than 96 dpi. I'm glad my issue was resolved. I agree with you though: I don't know why they haven't fixed this. Personally, I felt lucky in this situation to have the upgraded North American Gold Tech Support (My experiences in general with most overseas Home/Home Office support programs have been iffy at best and mind-numbingly awful at worst). Thanks again! I hope this information helps! Sincerely, Michael Dear Colin,
Thank you for bringing this problem to light. Intially (see above – 12/5/2007) I used the “msconfig” solution in order to uncheck and prevent the EULALauncher from loading. Today, with the current monitor settings at 1024×768 (and Dell Gold Tech support on the line) I went into msconfig and re-checked the EULALauncher. After rebooting, the EULA screen came up normally with a scroll bar on the right hand side that allowed me to scroll down and finish agreeing to the EULA. A Gold Tech Support Dell representative told me that a possible reason why the EULA (during the initial setup) stayed the same size even when I changed the resolution from 800×600 –> 1024×768 is that the computer system “saw” it as a web program and didn’t resize it properly (keeping the 800×600 resolution for ONLY that window). Restarting the system with the 1024×768 monitor settings resolved my EULA issue. The Dell Rep also mentioned that sometimes the system can also be thrown off if the video properties are set to 120 dpi rather than 96 dpi.

I’m glad my issue was resolved. I agree with you though: I don’t know why they haven’t fixed this.

Personally, I felt lucky in this situation to have the upgraded North American Gold Tech Support (My experiences in general with most overseas Home/Home Office support programs have been iffy at best and mind-numbingly awful at worst).

Thanks again! I hope this information helps!

Sincerely, Michael

]]> By: Colin DiPonio http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-2775 Colin DiPonio Wed, 05 Dec 2007 08:01:00 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-2775 Hi Michael I don't know why they havent fixed this. The EULA issue is very common. Colin Hi Michael

I don’t know why they havent fixed this. The EULA issue is very common.

Colin

]]> By: Michael Lerner http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-2772 Michael Lerner Tue, 04 Dec 2007 23:05:45 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-2772 Same problem just came up while testing a brand new Dell Optiplex 755 (purchased 11/26/2007). I dragged the EULA window over to the side and changed the screen settings from 800x600 to 1024x768. The window no longer takes up the entire screen. However, it Does Not show you more of the EULA than with the 800x600 settings. Very strange. Will do more research. Thanks for the information! Sincerely, Michael Same problem just came up while testing a brand new Dell Optiplex 755 (purchased 11/26/2007). I dragged the EULA window over to the side and changed the screen settings from 800×600 to 1024×768. The window no longer takes up the entire screen. However, it Does Not show you more of the EULA than with the 800×600 settings. Very strange. Will do more research. Thanks for the information!

Sincerely, Michael

]]> By: Colin DiPonio http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-2169 Colin DiPonio Sun, 16 Sep 2007 19:01:41 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-2169 Hi EC I know, I am still receiving new computers that do the same thing. I know, they know about it. Why on earth they don't fixed this is beyond me. I dont envy you setting up computers for use by the public. Do you have to really lock down the profiles? Colin Hi EC

I know, I am still receiving new computers that do the same thing.

I know, they know about it.

Why on earth they don’t fixed this is beyond me.

I dont envy you setting up computers for use by the public.

Do you have to really lock down the profiles?

Colin

]]> By: EC http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-2164 EC Fri, 14 Sep 2007 19:39:48 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-2164 Just wanted to note that this is happening on a Dell Optiplex 745 shipped in September, 2007. I'm trying to set up 5 of them in a public library setting, and really hope the other 4 don't have the same problem. Thanks for link to the Dell forum and the msconfig adjustment suggested there, Colin! Just wanted to note that this is happening on a Dell Optiplex 745 shipped in September, 2007. I’m trying to set up 5 of them in a public library setting, and really hope the other 4 don’t have the same problem. Thanks for link to the Dell forum and the msconfig adjustment suggested there, Colin!

]]> By: Colin DiPonio http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-1196 Colin DiPonio Wed, 07 Mar 2007 20:38:31 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-1196 Hi Debbie. This Post on the Dell Support Forum might help. http://www.dellcommunity.com/supportforums/board/message?board.id=si_newusers&message.id=58934&query.id=292134#M58934 In Particular the last post. Thanks for leaving a comment. Colin Hi Debbie.

This Post on the Dell Support Forum might help.

http://www.dellcommunity.com/supportforums/board/message?board.id=si_newusers&message.id=58934&query.id=292134#M58934

In Particular the last post.

Thanks for leaving a comment.

Colin

]]> By: Debbie http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-1195 Debbie Wed, 07 Mar 2007 19:49:50 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-1195 I HAVE removed it, but the inaccessible Toolbar EULA screen still comes up everytime I boot up & sign on. I can't get rid of the dumb thing. And it doesn't show up as running when I look a the Task Manager. I CAN"T get rid of it. Please help. I HAVE removed it, but the inaccessible Toolbar EULA screen still comes up everytime I boot up & sign on. I can’t get rid of the dumb thing. And it doesn’t show up as running when I look a the Task Manager. I CAN”T get rid of it. Please help.

]]> By: Colin DiPonio - Computer Consultant (Cheshire, UK) » I do have to thank DELL for something http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/comment-page-1/#comment-1164 Colin DiPonio - Computer Consultant (Cheshire, UK) » I do have to thank DELL for something Wed, 28 Feb 2007 17:03:44 +0000 http://www.colindiponio.com/2007/02/14/dell-and-the-story-of-the-google-toolbar-eula/#comment-1164 [...] You can read about the EULA issue here [...] [...] You can read about the EULA issue here [...]

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