Canon EOS 350D and Windows Vista
According to Canon’s website the Canon EOS 350D is supported in Windows Vista.
See Canon’s Compatibility List here
http://www.canon-europe.com/vista/en/compatibility_table/dslr.asp
In the download section of Canon’s Website there is Windows Vista Specific Download for the EOS 350D the package is called ZoomBrowser EX Updater (EN) (5.8a)
However connecting the device Via USB the Camera is found by Windows Vista (it is correctly identified in the Control Panel > Scanners and Camera’s but Canon’s Software can’t find the device “No Device found”.
I did some research into this and most other people have given up and are using USB memory card readers.
If you found this post and have the Canon EOS 350D and Windows Vista working together then let me know about it by leaving a comment or e-mailing me.
Office2007 User Interface
March 27th, 2007 at 11:52 pm
I have successfully imported pictures from the EOS 350D to Windows Vista x64. I simply changed the communication protocol in the menu to PTP/Print instead of “PC Connection”
I’m not sure if RAW pictures will work didn’t try that yet
March 28th, 2007 at 12:10 am
Hi Ariel
Thats great news. Thanks for leaving the comment.
Ill give it a go. Its not my camera but this gives me a little more hope.
Thanks
Colin
April 30th, 2007 at 7:45 am
@ Ariel: thanks for the great input, it works perfectly (with RAW picture too)
May 8th, 2007 at 3:09 pm
Thanks!
The Canon import uitility won’t detect it still (vista x64). But it works great with Windows picture import.
May 11th, 2007 at 9:28 am
Excellent advice guys. I’ve been trying to get my EOS350D connected to vista at home for a while. I was relying on my work pc running XP to get the photos off the camera. Having upgraded that to Vista yesterday I was a little stuck.
You wouldn’t have thought that to connect it to a pc, you need to change communications protocol to something other than “PC Connection”
May 25th, 2007 at 7:42 pm
can you please describe to me how to change the communication protocol? or at least where to look for it. thank you for your help
May 27th, 2007 at 4:17 pm
Hi
It’s a setting you change on the camera and not something you do on the computer. I dont have one of these or I would point you to the correct screen you need to go to.
May 30th, 2007 at 12:54 pm
Thank you for your reply - found it and it worked like a charm! Thanks again!
May 31st, 2007 at 2:04 pm
Great News
Colin
June 13th, 2007 at 10:39 am
Thank you so much - I can finally use my Eos350D on my laptop. trying to get it working was driving me insane. great help, Cheers
June 13th, 2007 at 8:33 pm
Good news Lynn
Colin
June 19th, 2007 at 6:36 pm
Funniest thing… I was looking for some patent filing with my name and google returned this page. I totally forgot I even posted this tip but it made me utterly happy to see it help you guys. I actually tried this because a previous camera I had supported only this mode in windows and it was mentioned in the manual so I knew that it’s more fail safe than the regular protocol and lacks some features. But buttom line you get the pics on the PC and that’s what matters…
Cheers,
Ariel.
November 11th, 2007 at 7:00 am
Thank you so much. Its Nov 10th and my new pc running Vista just wont talk to the EOS5. Argh! But I googled you cool guys and it worked for me too. Thanks .
December 21st, 2007 at 10:42 am
Well thats intriguing.
I’ve been having problems with my EOS 350D being not identified on my new Vista based laptop so I went looking and found this site. You’ve given me the answer but the other way around!
My camera works when set for PC connection but does not work for Print/PTP. I get a Camera Window error message to the effect of “Cannot detect camera”. Change the setting back to PC Connection and it works like a dream.
Perhaps Vista or the Canon driver have been recently updated.
Whatever, thanks for the clue that got me going.
Cheers
Peter
December 21st, 2007 at 11:07 am
Hi Peter
Glad you found this topic useful.
Canon seem do issue updates from time to time so its always a good idea to check on the canon website.
Regards
Colin
January 3rd, 2008 at 10:29 pm
Wish I had seen this before I just spent an hour getting to the same conclusion! Even with PTP, for some reason Camera Window would not launch on Vista but I changed the preferred download program to Picasa (although I guess most any would work) and that works fine. Slightly different user experience but the transfer works and takes about the same time. Looking at the Canon site it seems the basic issue is that the EOS350D is just not compatible with Vista 64 unless using PTP.
January 6th, 2008 at 10:23 pm
Thanks very much for this - just saved my Sunday:)
I am using Adobe Photodownloader for this. Is it right that the images from the EOS are jpg? Is it possible to download RAW or other file types ?
Thanks
Lee
February 4th, 2008 at 11:49 am
Thank you so much!!!
Almost messed up my new computer, uninstalling, reinstalling programs and drivers and deleting files to find the problem.
Very simple solution that works.
February 12th, 2008 at 7:37 pm
Excellent advice - I’d never have figured that out in a hundred years. (For those with a 350D, go to settings menu 2, and change “Communication”.)
How poor of Microsoft not to make Vista directly compatible with the world’s best-selling DSLR though.
February 22nd, 2008 at 1:57 pm
Many thanks for stopping me tearing my hair out! Spent about two hour installing, uninstalling and reinstalling the Canon software. Like Yaffle said you would not have thought of that as an option. Why is that advice not on the Canon website? Now busy downloading photos into the Windows photo gallery. Brilliant solution!
February 23rd, 2008 at 4:58 pm
Yes! Worked for me. Thanks so much for the tip.
March 6th, 2008 at 8:26 pm
Thanks guys for the posts I can chill again
May 4th, 2008 at 11:16 am
Top info!
Wouldn’t have thought of that either
Long live XP!
August 6th, 2008 at 1:03 am
I too can’t believe that so many people are experiencing this problem but nothing is mentioned on the Canon website. Thank god I found this forum. I like Peter Wilson found that Ariel Laub’s advice was right but in reverse. My camera wouldn’t connect because it was set to PTP/Print, but when changed to PC connection worked just like it did on XP.
August 29th, 2008 at 4:05 pm
I cursed for an entire week while trying to download the canon software which seemed to say it was compatible with Vista - however, after installing and uninstalling the software from canon usa and canon europe many a times - there was no luck!! But thanks to Ariel’s suggestion there light at the end of the tunnel! I use the 350 D and the PTP/Print option it worked for me as well! Thanks a bunch!
October 21st, 2008 at 5:56 am
I’ve changed the communication setting to PTP/Print option and am able to download photos ok, but when connected to my computer’s USB port my camera constantly flashes a “BUSY” signal and no functions work. When the communication setting is set to PC the BUSY problem is solved but then windows can’t detect the camera. I need to be able to have the camera connected to the computer and take a picture and then immediately download so I can check the result of the photo taken on a computer screen. Does anyone have any idea why the BUSY signal is being shown any time the camera is connected to the computer? I suppose I could remove the USB cable while taking each picture and then insert it to download each picture and so on but that seems a bit ridiculous. No such problem when using XP.