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Dell Telephone Technical Support Review

 

I had a faulty LCD Panel on a 2 Year old Dell Latitude D610.

I gathered all the useful information from my remote user, I then placed the call and got an engineer commited to coming to site to replace the LCD (on next business day support).

The call took about 15mins.

So well done Dell, that level of service meets my expectations of your service.

Link: http://www.dell.co.uk

This entry was posted on Tuesday, April 17th, 2007 at 11:37 am and is filed under Blog Entries, Consumer Reviews, DELL, Dell Technical Support Review. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

2 Responses to “Dell Telephone Technical Support Review”

  1. Gary F Says:
    April 19th, 2007 at 12:14 pm

    Phone support is only half the story. We were waiting for a Dell engineer to turn up for over 5.5 hours at the weekend after drives on a production server failed. We have a 4h onsite contract. But yes, phone response was good although pointless if they can’t get the engineers out on time.

  2. Colin DiPonio Says:
    April 19th, 2007 at 12:39 pm

    Hi Gary

    I agree the on-site engineer has to do a good job also.
    touch wood, they always have for me.

    Its always good to hear about other people’s experiences with dell, so thanks for leaving a comment.

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