Comments on: Dell Telephone Technical Support Review http://www.colindiponio.com/2007/04/17/dell-telephone-technical-support-review/ North West Computer Consultancy Sat, 12 Dec 2009 22:09:48 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Colin DiPonio http://www.colindiponio.com/2007/04/17/dell-telephone-technical-support-review/comment-page-1/#comment-1433 Colin DiPonio Thu, 19 Apr 2007 11:39:58 +0000 http://www.colindiponio.com/2007/04/17/dell-telephone-technical-support-review/#comment-1433 Hi Gary I agree the on-site engineer has to do a good job also. touch wood, they always have for me. Its always good to hear about other people's experiences with dell, so thanks for leaving a comment. Hi Gary

I agree the on-site engineer has to do a good job also.
touch wood, they always have for me.

Its always good to hear about other people’s experiences with dell, so thanks for leaving a comment.

]]> By: Gary F http://www.colindiponio.com/2007/04/17/dell-telephone-technical-support-review/comment-page-1/#comment-1432 Gary F Thu, 19 Apr 2007 11:14:24 +0000 http://www.colindiponio.com/2007/04/17/dell-telephone-technical-support-review/#comment-1432 Phone support is only half the story. We were waiting for a Dell engineer to turn up for over 5.5 hours at the weekend after drives on a production server failed. We have a 4h onsite contract. But yes, phone response was good although pointless if they can't get the engineers out on time. Phone support is only half the story. We were waiting for a Dell engineer to turn up for over 5.5 hours at the weekend after drives on a production server failed. We have a 4h onsite contract. But yes, phone response was good although pointless if they can’t get the engineers out on time.

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