Note: I always blog about my experiences when dealing with Dell Technical support, both good and bad.

This time:-

I have a 8 month old Dell Optiplex GX620 USFF (Ultra Small Form Factor)

This box randomly reboots about once a day. I swapped out the customers computer and got this one back to base.

I ran a barrage of tests on the PC, including Dell’s own and Memtest86. All the diagnotic tests passed, I ran them for over 6 hours, so I wasn’t going to get a quick “this is the problem” answer.

Anyway placed a call with Dell Technical Support, and told them about all the tests I did, and they agreed to replace both the Motherboard and Memory.

The call took about 15mins.

I am quite happy with the level of support I received.

Link: http://www.dell.co.uk

This entry was posted on Wednesday, June 6th, 2007 at 12:05 am and is filed under Blog Entries, Consumer Reviews, DELL, Dell Technical Support Review. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.