Note: I always blog about my experiences when dealing with Dell Technical support, both good and bad.

This time:-

I have a 8 month old Dell Optiplex GX620 USFF (Ultra Small Form Factor)

This box randomly reboots about once a day. I swapped out the customers computer and got this one back to base.

I ran a barrage of tests on the PC, including Dell’s own and Memtest86. All the diagnotic tests passed, I ran them for over 6 hours, so I wasn’t going to get a quick “this is the problem” answer.

Anyway placed a call with Dell Technical Support, and told them about all the tests I did, and they agreed to replace both the Motherboard and Memory.

The call took about 15mins.

I am quite happy with the level of support I received.

Link: http://www.dell.co.uk

This entry was posted on Wednesday, June 6th, 2007 at 12:05 am and is filed under Blog Entries, Consumer Reviews, DELL, Dell Technical Support Review. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.