Ok, so the battle to find the cure to this randomly rebooting PC continues.

Several times a day the computer will Blue Screen with various different messages.

Dell sent an engineer out yesterday to replace both the motherboard and memory.

Unfortunately the random reboots are just that random and it was a good hour after the engineer had left before my friend the blue screen was back.

I agreed with Dell Technical Support if this happened to re-install the Operating System.

To further help diagnosis I also replaced the hard disk from another Dell, just to be 100% sure after all if your replace the motherboard, memory and hard disk, it does not leave much to play with.

So here we go again.

About an hour into the install at the Windows Update stage Bang, Blue screen.

I power cycle the PC and POST bios it does nothing, nada. Black screen (hey at least it’s not blue).

This machine just does not want to live.

To give the machine the benefit of the doubt I start again, re-installing Windows XP in my heart of hearts knowing it’s all going to end badly and sure enough about 45 mins later it blue screens.

So unless I am losing the plot we have changed the:-

Motherboard, Memory, Hard Disk, Operating System (twice)

And it’s still faulty. The only part left that’s original is the power supply.

Power Supplies can cause Blue screens but its way less common that Motherboards, Memory, Hard Disks and corrupt Operating Systems.

Sometimes in tech support you just have to keep battling until you have ruled out all the options.

Anyway let’s see if Dell Technical Support agree with me.

Final Update

Dell have elected to replace the entire machine.

If you’re a North West based business looking help and advice with new technology then get in touch I can help you. Tel: 01606-841587.

This entry was posted on Thursday, June 7th, 2007 at 8:14 am and is filed under Blog Entries, DELL, Dell Optiplex. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.