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Acer Customer Support (AT3201W)

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I have a Acer AT3201W LCD Television.

It has recently developed a problem. The screen visibly distorts (like in the above picture).

I have tried both the Scart and S-Video connections and both have the same issues.

I have also tried another Sky box and it does the same.

You can fix it by switching the display off and then on again, however the problem comes back again shortly afterwards.

So lets see if Acer’s 2 Year product warranty is worth it. They eventually agreed to send an engineer.

This entry was posted on Monday, August 6th, 2007 at 11:30 am and is filed under Acer, Consumer Issues, Consumer Reviews. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

6 Responses to “Acer Customer Support (AT3201W)”

  1. Colin DiPonio - Computer Consultant (Cheshire, UK) » Blog Archive » Acer Warranty or how Tech Support abandoned me Says:
    August 8th, 2007 at 9:04 am

    [...] For Back Story Here: Permanent Link to Acer Customer Support (AT3201W) [...]

  2. Colin DiPonio - Computer Consultant (Cheshire, UK) » Blog Archive » Acer’s unresolved warranty issues Says:
    August 14th, 2007 at 8:23 am

    [...] Permanent Link to Acer Customer Support (AT3201W) [...]

  3. Geoff Wilkinson Says:
    October 15th, 2007 at 4:58 pm

    problem with Acer, computer repaired 3 times in 6 weeks (still ceashing) Acer support team unwilling to give details of Customer Services tel no, even though they are in same building).
    Do we have details of Acer Head Office and Company Secretary as I’m fed up with being blocked and no working computer ?

    Thanks

    Geoff

  4. Colin DiPonio Says:
    October 15th, 2007 at 7:04 pm

    Hi Geoff

    Sorry to hear you are having a hard time.

    Acer outsource some of their technical support to a 3rd party company. Sometimes this 3rd party run out of options.

    In my case I wasnt going to accept no for an answer and decided to contact the UK Office of Acer.

    In my notes from the time I have the phone number as 0208-283-3000 and the address of:

    Head Office
    Acer UK Limited
    Acer House
    Heathrow Boulevard III
    282 Bath Road
    West Drayton
    Middlesex
    UB7 0DQ

    I never used the address, but it was the one I would have at the time.

    I contact the number and asked for the Press Office or Public Relations dept made sure they knew I was really unhappy with the situation and intended to blog about it.

    I eventually got my issue fixed. You can read all the gory details here

    http://www.colindiponio.com/category/acer/

    Good luck

    Colin

  5. Arthur Lewis Says:
    December 2nd, 2007 at 3:18 pm

    Good afternoon Colin
    I was wondering if you can help me. I have an Acer Travelmate C111TCi and would welcome any advice and support you can give me for this. The problem with this machine is the screen always fuzzy. When I connect it to an external monitor it shows and works fine. If I touch the keyboard area the screen temporarily comes back to normal. Can you help?
    Very best regards
    Arthur Lewis

  6. Colin DiPonio Says:
    December 2nd, 2007 at 3:54 pm

    Hi Arthur

    The C111TCi has a native screen resolution of 1024×768 at any other screen resolution the screen may not look correct and fuzzyness would be a issue.

    When connected to an external monitor in most cases other resolutions can be selected.

    So can you check your current resolution on the laptop screen is 1024×768.

    If it is, has it always been like that?

    If possible email a picture of how bad it is (colindiponio@gmail.com)

    Colin