Comments on: Acer Customer Support (AT3201W) http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/ North West Computer Consultancy Sat, 12 Dec 2009 22:09:48 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Colin DiPonio http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/comment-page-1/#comment-2763 Colin DiPonio Sun, 02 Dec 2007 14:54:22 +0000 http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/#comment-2763 Hi Arthur The C111TCi has a native screen resolution of 1024x768 at any other screen resolution the screen may not look correct and fuzzyness would be a issue. When connected to an external monitor in most cases other resolutions can be selected. So can you check your current resolution on the laptop screen is 1024x768. If it is, has it always been like that? If possible email a picture of how bad it is (colindiponio@gmail.com) Colin Hi Arthur

The C111TCi has a native screen resolution of 1024×768 at any other screen resolution the screen may not look correct and fuzzyness would be a issue.

When connected to an external monitor in most cases other resolutions can be selected.

So can you check your current resolution on the laptop screen is 1024×768.

If it is, has it always been like that?

If possible email a picture of how bad it is (colindiponio@gmail.com)

Colin

]]> By: Arthur Lewis http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/comment-page-1/#comment-2762 Arthur Lewis Sun, 02 Dec 2007 14:18:58 +0000 http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/#comment-2762 Good afternoon Colin I was wondering if you can help me. I have an Acer Travelmate C111TCi and would welcome any advice and support you can give me for this. The problem with this machine is the screen always fuzzy. When I connect it to an external monitor it shows and works fine. If I touch the keyboard area the screen temporarily comes back to normal. Can you help? Very best regards Arthur Lewis Good afternoon Colin
I was wondering if you can help me. I have an Acer Travelmate C111TCi and would welcome any advice and support you can give me for this. The problem with this machine is the screen always fuzzy. When I connect it to an external monitor it shows and works fine. If I touch the keyboard area the screen temporarily comes back to normal. Can you help?
Very best regards
Arthur Lewis

]]> By: Colin DiPonio http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/comment-page-1/#comment-2449 Colin DiPonio Mon, 15 Oct 2007 18:04:35 +0000 http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/#comment-2449 Hi Geoff Sorry to hear you are having a hard time. Acer outsource some of their technical support to a 3rd party company. Sometimes this 3rd party run out of options. In my case I wasnt going to accept no for an answer and decided to contact the UK Office of Acer. In my notes from the time I have the phone number as 0208-283-3000 and the address of: Head Office Acer UK Limited Acer House Heathrow Boulevard III 282 Bath Road West Drayton Middlesex UB7 0DQ I never used the address, but it was the one I would have at the time. I contact the number and asked for the Press Office or Public Relations dept made sure they knew I was really unhappy with the situation and intended to blog about it. I eventually got my issue fixed. You can read all the gory details here http://www.colindiponio.com/category/acer/ Good luck Colin Hi Geoff

Sorry to hear you are having a hard time.

Acer outsource some of their technical support to a 3rd party company. Sometimes this 3rd party run out of options.

In my case I wasnt going to accept no for an answer and decided to contact the UK Office of Acer.

In my notes from the time I have the phone number as 0208-283-3000 and the address of:

Head Office
Acer UK Limited
Acer House
Heathrow Boulevard III
282 Bath Road
West Drayton
Middlesex
UB7 0DQ

I never used the address, but it was the one I would have at the time.

I contact the number and asked for the Press Office or Public Relations dept made sure they knew I was really unhappy with the situation and intended to blog about it.

I eventually got my issue fixed. You can read all the gory details here

http://www.colindiponio.com/category/acer/

Good luck

Colin

]]> By: Geoff Wilkinson http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/comment-page-1/#comment-2447 Geoff Wilkinson Mon, 15 Oct 2007 15:58:29 +0000 http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/#comment-2447 problem with Acer, computer repaired 3 times in 6 weeks (still ceashing) Acer support team unwilling to give details of Customer Services tel no, even though they are in same building). Do we have details of Acer Head Office and Company Secretary as I'm fed up with being blocked and no working computer ? Thanks Geoff problem with Acer, computer repaired 3 times in 6 weeks (still ceashing) Acer support team unwilling to give details of Customer Services tel no, even though they are in same building).
Do we have details of Acer Head Office and Company Secretary as I’m fed up with being blocked and no working computer ?

Thanks

Geoff

]]> By: Colin DiPonio - Computer Consultant (Cheshire, UK) » Blog Archive » Acer’s unresolved warranty issues http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/comment-page-1/#comment-1890 Colin DiPonio - Computer Consultant (Cheshire, UK) » Blog Archive » Acer’s unresolved warranty issues Tue, 14 Aug 2007 07:23:11 +0000 http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/#comment-1890 [...] Permanent Link to Acer Customer Support (AT3201W) [...] [...] Permanent Link to Acer Customer Support (AT3201W) [...]

]]> By: Colin DiPonio - Computer Consultant (Cheshire, UK) » Blog Archive » Acer Warranty or how Tech Support abandoned me http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/comment-page-1/#comment-1858 Colin DiPonio - Computer Consultant (Cheshire, UK) » Blog Archive » Acer Warranty or how Tech Support abandoned me Wed, 08 Aug 2007 08:04:30 +0000 http://www.colindiponio.com/2007/08/06/acer-customer-support-at3201w/#comment-1858 [...] For Back Story Here: Permanent Link to Acer Customer Support (AT3201W) [...] [...] For Back Story Here: Permanent Link to Acer Customer Support (AT3201W) [...]

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