Well after:

4 Phone Calls

3 On-site visits from Acer’s Engineers

2 Boards replaced (main and tuner)

1 Patient customer

Acer have resolved my display problem (see example of the prior problem above).

So thanks to Acer for fixing this issue. My fault turned out to be a problem with the left hand tuner board (the one with 2 x Scart and 1 x RF).

The problems I experienced during this warranty process were staggering really and lots of things went wrong.

I am glad to see the back of the problem.

I am also filing this post under Blog Advocacy as I managed to drag someone over from Acer to check out this site showing their display products in not such a good light, remember this was after they said they would no longer help me.

To be fair Acer outsource their warranty to a 3rd party tech company and each company appears to have a different approach to “responsibility” and “ownership” of problems.

I hit a brick wall with outsourced 3rd party tech support company but appealed directly to Acer Head office thankfully did the right thing.

Case closed.