Well after:

4 Phone Calls

3 On-site visits from Acer’s Engineers

2 Boards replaced (main and tuner)

1 Patient customer

Acer have resolved my display problem (see example of the prior problem above).

So thanks to Acer for fixing this issue. My fault turned out to be a problem with the left hand tuner board (the one with 2 x Scart and 1 x RF).

The problems I experienced during this warranty process were staggering really and lots of things went wrong.

I am glad to see the back of the problem.

I am also filing this post under Blog Advocacy as I managed to drag someone over from Acer to check out this site showing their display products in not such a good light, remember this was after they said they would no longer help me.

To be fair Acer outsource their warranty to a 3rd party tech company and each company appears to have a different approach to “responsibility” and “ownership” of problems.

I hit a brick wall with outsourced 3rd party tech support company but appealed directly to Acer Head office thankfully did the right thing.

Case closed.

This entry was posted on Friday, August 17th, 2007 at 9:06 am and is filed under Acer, Blogging Advocacy. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.