Dell Technical Support Review - Oct 2007 Wednesday, October 17th, 2007
Yesterday was a bad day in my domain a couple of older Dell Optiplexes decided to give up the ghost in various parts of the country.
So I had to remotely diagnose the problem and then convince Dell technical support to send engineers to site.
Thankfully in the two separate calls I placed yesterday I am happy to report I was dealt with quickly and efficiently.
I did enough investigation prior to placing the calls that I could answer any of their questions and help move things forward.
The whole process still took about 20 minuets per call and all the problems will be fixed under the machines existing hardware warranty.
Note: I write about my dealings with Dell Technical Support both good and bad.
Office2007 User Interface
