Dell Trial Technical Support Telesales or Whose Client is it anyway? Monday, January 14th, 2008
Dell are running a trial: They are using Dell Technical Support personnel to offer additional products and services to end users.
I take a dim view of this. As a Dell reseller I am under near constant attack from Dell contacting clients directly and altering their perceptions about technology offerings.
At this juncture Dell and I disagree about what product ranges my clients should be using.
Dell direct market my Clients Dell Vostro. I on the other hand recommend Dell Optiplex/Latitude.
So you can see why this latest approach is unwelcome to say the least.
Related Links
Link: http://consumerist.com/343132/is-dells-tech-support-staff-trying-to-sell-you-things-yet
Dell Respond: Tech Support Selling- What’s Going On-
Office2007 User Interface
