One of my clients is expanding into China and the USA. Now I provide technical support to the Executives working in those countries as the E-mail systems and other information are still based in the UK.

A good technical support partner is one you can get hold of.

I think one of the reasons I get to keep my job is I am *always* available between 8am to 18pm clients can reach me.

I monitor:-

2 x Landlines
1 x Skype
1 x Mobile Phone with access to e-mail on the move.
1 x Computer Based Email

So that’s 5 ways for my valued customers to access the support they pay for.

Naturally I can use VPN technology to remotely access their technology. But understanding a users problem is still better received if they can explain it to you in person.

So we use Skype to provide services to users in other countries. Skype offers both a fantastic Voice and Instant Messaging Platform.

So I suppose the point of this post is, if you can find a better way to communicate in your business then go for it. Communication or lack of it is usually the cause of most problems.