Archive for February, 2008

Using Skype to Provide Better Service Friday, February 22nd, 2008

 

One of my clients is expanding into China and the USA. Now I provide technical support to the Executives working in those countries as the E-mail systems and other information are still based in the UK.

A good technical support partner is one you can get hold of.

I think one of the reasons I get to keep my job is I am *always* available between 8am to 18pm clients can reach me.

I monitor:-

2 x Landlines
1 x Skype
1 x Mobile Phone with access to e-mail on the move.
1 x Computer Based Email

So that’s 5 ways for my valued customers to access the support they pay for.

Naturally I can use VPN technology to remotely access their technology. But understanding a users problem is still better received if they can explain it to you in person.

So we use Skype to provide services to users in other countries. Skype offers both a fantastic Voice and Instant Messaging Platform.

So I suppose the point of this post is, if you can find a better way to communicate in your business then go for it. Communication or lack of it is usually the cause of most problems.

Dell XPS 420 Owners Review Thursday, February 21st, 2008

 

Dell Finally Delivered my Dell XPS 420.

Now its very rare for me to get a PC for myself. The last time was May 2004.

At the time (2004) a Pentium4 3.0 Ghz was considered speedy, but it doesn’t cut it in today’s world of multi core and HD content.

What I wanted was speed and a large form factor machine to accommodate multiple hard disks and full length video cards. It also needed to be relatively quiet.

Basically I needed a “Big Box” of a computer, out my available choices the XPS 420 is aesthetically one of the nicest. It has the “Piano Black shiny look” to it, like you find on Samsung LCD’s these days.

Some thought has been given to the design but lets be real its more evolution than revolution.

badge

In the Speed department I could have got away with any Intel Dual Core CPU. The machine’s primary purpose is HD playback and any Dual Core CPU above 1.8Ghz can do it.

So when I saw an offer for a Quad Core CPU at a very enticing price point I jumped at the chance.

The Machine Shipped with Windows Vista Home Premium I am new convert to Windows Vista Media Centre so my initial intention was to stick with Vista.

However my first out of the box experience was marred by how Vista was performing on what I knew to be a powerful machine.

The first issue was all the Dell installed software: Adobe, Roxio, McAfee etc. I don’t want any of it. So I slowly remove these one by one hoping the performance I was expecting would appear.

I took all of 45 minuets to decide Vista had to go.

I know what I need this machine to do and all of it can be done in Windows XP. At this point I look at Windows XP as Lean and Mean. It does the job without any flashy stuff you don’t need.

Now here is the problem. Dell don’t offer Windows XP Drivers for the XPS 420. But its not rocket science all the parts are pretty standard: CPU Chipset, Network Card, Sound, etc.

I would lose access to the MiniView the display on the front of the machine, but I saw through the usefulness of that in my first half an hour.

This link here points you in the right direction for locating the Windows XP Drivers.

So reinstalling an operating system is no biggie for me. So about an hour later I have completed the Windows XP machine and I managed to get for the first time a glimpse at how fast the machine could perform.

What I am looking for is a machine that can cold boot and then be ready for use in a very short time.

The XPS 420 seems to linger in the bios screen for 5 to 7 seconds and my Windows XP build is totally usable 30 seconds later. This is something I would find very difficult to match in Windows Vista land.

Problems

This machine shipped with a ATI 2600XT and for some reason during HD playback it would blue screen with a watchdog.sys error. This is video card/driver related.

I am tight on time at the moment so I elected to replace the 2600XT for a 2600Pro that I know was rock solid on the driver front.

Observations

Operating System: Most people could live with Vista, I couldn’t for an easier but slower life stick with Vista.

Build Quality: Pretty high standard, very similar to Precision I use, nice and neat inside. The cables are managed properly.

Performance:  In my scenario this performs amazingly well. I looked at the CPU usage while playing back HD. It idled at around 8%. This computer handles HD like older computer manage DVD, with ease in other words.

Other: Something I am not best pleased about is on the motherboard. The following capacitor being so close to the blue plastic release of the video card.

why_s Replacing a video card is something an end user might do and Dell are asking for trouble placing a Capacitor in that location.

Summary: I am very pleased with my choice, Quad Core was a bonus. This machine now purrs relatively silently and handles all my HD requirements with ease.

Link: http://www.intel.com/products/processor/core2quad/specifications.htm

Link: Dell 420 Page

Slow Downloads from Dell’s Support Website Wednesday, February 20th, 2008

Exhibit A

slow_download

A 24mb File Download from from support.dell.com (transfer rate of 21.7k)

Exhibit B

fasterdownload

A 22mb Download from ATI.com (transfer rate of 461k)

These screen shots were taken moments apart on the same machine on the same connection to prove its not my ISP throttling my downloads.

Dell Needs to consider hosting their support files on a CDN (content delivery network).

Slow downloads becomes a real world annoyance, take yesterday  I had to reformat a couple of Dell computers.

This is a fairly typical job for me. I reload Windows and visit the Dell Support site for the latest drivers. (Good best practice). This involves typically a 50mb to 75mb download depending on the machine.

Due to slow downloads speeds from Dell this added the best part of an hour to this task which kept a user offline longer that was needed.

So as you can see the speed you can access these support files is also very important.

Dell need to improve on this area, clearly.

Video review of online backup solutions: Mozy, Jungle Disk and .mac Tuesday, February 19th, 2008

 

 

You can access the video here:

http://www.unwiredshow.tv/2008/02/18/52-online-backup-services/

Yesterday I created a post about backing up your pictures online using Google Picasa’s Web Album feature. Picasa is great for pictures but what if you have other kinds of data you want backed up?

Just as luck would have it today’s video segment from the guys over at:-

Link: http://www.unwiredshow.tv/ 

One of the UK’s very few video based tech shows cover this very topic.

One from Mozy (http://mozy.com/)

One from Jungle Disk (http://www.jungledisk.com/)

One from .mac (http://www.apple.com/dotmac/)

I quite like the sound of Jungle Disk.

Backing up Pictures Online - Picasa Monday, February 18th, 2008

daisy_picasa

Last week I wrote a post that skirted over the issue of backing up your digital memories on-line.

I cant say enough how important it is that you consider a solution for keeping these precious memories safe.

Now Google’s Picasa is a great way to manage your pictures. You  can catalogue, tag and upload your photo albums online. You can even choose from a dozen photo effects. Picasa is great and its free.

Now if you have a Google account (also free) they give you 1gb of storage on Picasa Web Albums.

picasa_data

1gb for free is generous and as you need more Google will offer you additional storage at fixed price points.

I chose the 10gig plan at $20 a year. 

I really get two things for my money.

1) Off site backup.

2) The ability to share web albums online. The system will give you links that contain authentication codes that are unique to you and would not be easy to guess. From an ease of use perspective this is fantastic.

In terms of backup I still recommend you keep two copies locally. One on a PC and one on an external hard disk.

You don’t want to be the digital curator having to explain why you lost the irreplaceable.

The Picasa uploader seems very robust, I pointed it at a local folder with 866 photo’s and left it going and it uploaded all of them successfully.

Tip: In Picasa Web Albums you can have up to 1000 photo’s in each album, this is great for uploading but when looking at albums online this can be a problem. So a smaller number like 200 might be better.

When I looked at who offered online backup for photo’s I trusted Google’s Picasa more than Microsoft’s SkyDrive or the Yahoo owned Flickr. If you don’t like Picasa then I would say Flickr would be your next best bet.

Link: Picasa