Staggering blunder on updated Dell Vostro Laptop range
Dell say: “A limited number of Dell Vostro 1310 and 1510 laptops in Europe have been sent out with the wrong keyboard layout. We are working diligently to offer a solution to impacted customers and correct the error before any additional units are shipped. We will be contacting impacted customers directly to both apologise and instruct them on next steps. This issue is under investigation and we will come back with more detailed information as soon as possible. We will be acting as quickly as possible to find a satisfactory solution for our customers.”
Link: http://www.flickr.com/photos/jacobgordon/2455618195/in/photostream/






May 12th, 2008 at 10:01 am
Hi Colin – we’ve agree a mistake was made here. We’re already contacting customers to replace their keyboards. A limited number of customers were affecred. My college Bill wrote a blog post about what we are doing – http://direct2dell.com/smallbusiness/archive/2008/05/08/europe-vostro-keyboard-issue-what-we-re-doing.aspx
Best regards,
Kerry
May 12th, 2008 at 10:10 am
Great news Kerry.
Colin
June 18th, 2008 at 1:25 pm
[...] I wrote a post about this issue on 6th May 2008. (See here). [...]