Updated 15:40)  Dell got in contact with me at lunchtime with a quote. Then a couple of hours later I was contacted by the Dell Channel Marketing Manager in response to the post below. So all my Partner Direct issues have been resolved. Thanks Guys.

Dell have announced they see a “Further Softening in Global End User Demand”. (Link)

So I was pretty surprised that I could not get in contact with anyone from Dell Partner Direct to give me a quote for these new Latitude E Series laptops.

Since Dell changed from having old fashioned account management I haven’t hooked up with my new account manager. So yesterday when I tried to register interest in a programme I am already enrolled in, I got nowhere.

I managed to log into the Dell Partner site and submit a request but as yet they have not contacted me.

A few hours later I contacted my old Account Manager and asked her to get one of the Partner Direct team to contact me. She CC’ ed me in on an email asking them to do so.

A day later still nothing.

So far for being enrolled in the Dell Partner Direct Programme all I have to show for it is a nice folder and some plastic pens with Dell written on them.

Through all these layers of CRM they can’t seem to respond to a customer who wants to spend money.

Meanwhile maybe the guys leaving comments over at engadget are right. Maybe the the E4200 is priced out of whack and Lenovo would be better value for money.

Engadget Comments Link

I wish I was posting about how excited I was about getting a new laptop today instead as a Dell customer feeling ignored.

This entry was posted on Wednesday, September 17th, 2008 at 9:09 am and is filed under Blog Entries, Consumer Issues, DELL. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.