I still have issues with Dell Partner Direct in the UK
On Tuesday I found out the order I placed 30 days ago for a Dell Latitude E4200 was cancelled. However I was never told (See Here).
When I contacted My Dell Account manager, she was unavailable but the lady covering her calls then promptly asked me for payment details so they could re-order.
I said before I was happy to do that I wanted to know two things.
1) Why was my original order cancelled?
2) What is the current lead time on a Dell Latitude E4200?
Sound reasonable, no?
She said she would come back to me but I have subsequently heard nothing that was three days ago.
I did recently have a brief conversation with James Wright the Dell Channel Marketing Manager when I was having issues getting Dell Partner Direct to even quote me (See Here). So I was hoping to avoid any further difficulties.
In this example I am both the end user and the consumer, it’s my money, it’s my choice. I really don’t know what to think at this point.
I am the technology decision maker for my own business and that of my 250 end users. But it appears that still doesn’t give me enough juice with Dell Partner Direct in the UK.
