Michael Dell Blogs Direct to I.T. Decision Makers
Michael Dell CEO of Dell computers has published his first customer facing blog post aimed at I.T. Decision makers. The link is here.
In his post he lets us know all about running a running a small or medium business in tough times?
Michael posts even have their own RSS feed (RSS Feed)
I am an I.T. decision maker, I run my own small business and times sure are tough so I guess I am your target audience.
However being honest dealing with Dell at times can be challenging. For myself and the benefit of others in the community I write about my experiences of dealing with Dell both good and bad.
So welcome Michael. It seems the accessible CEO is all the rage I hear Steve Jobs replied direct to a customers e-mail about fire wire on the new MacBooks the other day. See here.
Now if I could only get a Latitude E4200 ordered and lord knows I have tried I would be a happy man.
See:
2008/09/17/dell-in-slowdown-of-demand-as-dell-partner-direct-is-unresponsive/
2008/10/14/dell-cancel-my-latitude-e4200-order-but-dont-tell-me/
2008/10/17/i-still-have-issues-with-dell-partner-direct-in-the-uk/
I would be much happier blogging about cool Dell products like the e4200 that inconsistent and ineffective customer service.
Why Ineffective?
Well, Dell sells equipment and I want to buy some. I chose the spec, I placed the order, I gave the payment details, I dutifully read the Order Acknowledgement I received. I waited a month only to find my order cancelled without being informed. The full gory details are contained in the posts listed above but I can’t help thinking something is really wrong inside Dell if the simple business of buying and selling fails so miserably.
What do I want?
I am about 5 weeks into the buying process and all I really want is someone to call me and:-
1) Explain what’s happened.
2) Give me the lead time of a E4200
3) Take my order assuming I am happy with the explanation and the current lead time.
Am I asking too much?
