The reason why my order was cancelled was given as:-

“There was an error on our systems and the order did not download correctly and interface with the systems down in the factory.”

It sounds like I was spot on  in my post of yesterday:-

“I can’t help thinking something is really wrong inside Dell if the simple business of buying and selling fails so miserably.”

I am still shocked that the internal systems at Dell could allow this to happen. The order went from sales to the factory. There was a problem and the whole thing just stopped and disappeared down a black hole.

It took the customer to identify the order was cancelled. Now that can’t be right.

It sounds to me like Sales weren’t aware (or they would have fixed it).

I certainly didn’t know or was contacted or e-mailed.

Moving on…..

So I now have achieved one of my impossible missions finding out why the original order from 35 days ago was cancelled.

I had asked for the new lead time of a E4200 as the Dell UK Website worryingly indicates

“Due to unprecedented demand for this system, we regret to inform you of a prolonged delivery time on your order”

Sadly this information was not given. So 35 Days into the ordering process I am still unclear when I would actually receive a Dell Latitude E4200. So this morning I have e-mailed Dell Partner Direct and asked for confirmation on lead times.

If I have to wait 20+ Days then I am not sure I can afford to wait and will be forced to find another solution from HP or Lenovo. That would be sad because I have been ordering Dell’s exclusively since 1994.

One thing missing from my Voice Mail from Dell Partner Direct. An Apology.

I am glad this order is mine personally because if it were for a Client I’m not sure I could put a positive spin on what’s going on.

To read the other posts relating to this topic see here

2008/09/17/dell-in-slowdown-of-demand-as-dell-partner-direct-is-unresponsive/

2008/10/14/dell-cancel-my-latitude-e4200-order-but-dont-tell-me/

2008/10/17/i-still-have-issues-with-dell-partner-direct-in-the-uk/

2008/10/20/michael-dell-blogs-direct-to-it-decision-makers/

This entry was posted on Tuesday, October 21st, 2008 at 8:38 am and is filed under Consumer Issues, DELL. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.