I have had an offline on-going dialogue with Dell for a couple of weeks.

The short version of the story is I gave my  Dell XPS M1210 laptop to a client after his failed twice in a month. This left me with his older M1210 to get repaired for the 3rd time. (posts about this here).

I was also slightly worse off as the clients M1210 was a slightly lower spec than the one I gave him.

Jamie my Resolution Manager at Dell initially said as I elected to replace the Clients machine Dell were only obligated fix the broken laptop under warranty. I agreed.

However the next day Jamie called me and offered to send an engineer to replace the CPU, Screen and upgrade the Ram and the Warranty. This would bring the machine back into line with the one I gave away.

I was really pleased Dell offered me this but I was thinking this seems to be a lot of trouble to go to for the now repaired  2 year old laptop.

I then asked if I could perhaps get a discount towards a new machine. He enquired which one I was interested in, I said the Dell XPS M1530.

A day passed then Jamie called and offered a direct swap. My old XPS M1210 for a new XPS M1530.

That’s a pretty good deal, so I took it. Thanks Dell.