Nod32 False Positives are annoying Thursday, June 26th, 2008
Yesterday afternoon about 3pm a number of clients all had Anti-Virus threat detected messages (pictured above).
Some rogue definition updates falsely identified some word documents as being infected with the msword.smtag trojan.
As the first call came in I took it on face value and remotely took over the users PC.
I couldn’t find anything obvious so I quickly installed the SysInternals Process Monitor (Link) to have a good rummage around. Still nothing.
I quarantined the files and submitted them for further investigation with Eset.
Then about 10 minutes later another call comes in from another site with the same problem.
My first thought is false positive, so I quickly call Eset technical support in the UK on 0845 838 0832 and quickly get confirmation of the false positive.
Updated anti-virus definitions would be available shortly so we just had to wait it out.
Link: www.eset.co.uk





